cant tunnel most people at ehlr1

At recent days , i cant tunnel most people at ehlr1 , their ping all show '×' . I got 100Mb optical fiber so its not my problem.
Actually, they r not at the room. Once my friend played at dota room 1 , but i found his name at ehlr1 and i cant tunnel him .
So admins can u fix the problem plz ? These days the room always got 240+ ,but need wait long to play a game.

change servers

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